Privacy Policy
In compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data “RGPD”, and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, hereinafter “LOPDGDD”, the entity COEUS RETROAGING, S.L. (hereinafter “Coeus” or “the Entity”, interchangeably), informs you of this Privacy Policy.
1. Identity of the data controller
Identity: COEUS RETROAGING, S.L.
NIF: B10864361
Postal address: Plaza de la Fuente (La Moraleja), 2 – 5B, 28109, Alcobendas (Madrid), Spain
Contact email:
This Privacy Policy governs the processing of personal data of users of the website “Coeus Supplements”, as well as any other platform or application managed by Coeus.
2. Personal data we process and how we obtained it
2.1. Browsing data
When you browse our website ( coeusupplements.com) we automatically collect certain technical data such as your IP address, browser type, device used, and pages visited.
2.2. Registration data
When you create a user account, we collect your name, email, and password.
2.3. Purchase data
When you make a purchase, we collect the data necessary to process your order: name, shipping address, phone number, email, and payment details.
2.4. Contact data
When you contact us through the web form, email, or other channels, we collect your name, email, phone number, and the content of your inquiry.
2.5. Program participation data
If you participate in our loyalty or referral programs, (such as Coeus Life+), we collect additional data related to your participation.
2.6. Voluntarily provided data
You may voluntarily provide us with additional data such as product preferences, comments, reviews, or other relevant information.
2.7. Third-party data
Occasionally we may receive data from authorized third parties who help us improve our services.
2.8. Cookie data
We use cookies and similar technologies. For more information, please see our Cookie Policy.
3. Purposes and legal bases for processing
We process your personal data for the following purposes:
- Query and communication management
- Purpose: To respond to your inquiries, information requests, and communications.
- Legal basis: Processing is based on your consent (Art. 6.1.a) GDPR).
- Contractual relationship management
- Purpose: To manage the contractual relationship arising from your product purchases.
- Legal basis:
- The performance of the contract (Art. 6.1.b) GDPR).
- Your consent for sending commercial communications (Art. 6.1.a) GDPR).
- Newsletter subscription management
- Purpose: To send you our newsletter with news, offers, and content of interest.
- Legal basis: Processing is based on your consent (Art. 6.1.a) GDPR).
- Loyalty and referral program management
- Purpose: To manage your participation in programs such as Coeus Life+ and other loyalty or referral programs.
- Legal basis: The performance of the contract (Art. 6.1.b) GDPR).
- User account management
- Purpose: To manage your user account and provide you with access to personalized features.
- Legal basis: The performance of the contract (Art. 6.1.b) GDPR).
- Sending commercial communications
- Purpose: To send you commercial communications about our products, offers, and news.
- Legal basis:
- Your consent (Art. 6.1.a) GDPR).
- You may object to receiving commercial communications at any time.
- To withdraw your consent, you can use the "unsubscribe", link included in each communication or contact us.
- Service improvement and statistical analysis
- Purpose: To perform statistical and user behavior analysis to improve our services.
- Legal basis: Our legitimate interest in improving user experience (Art. 6.1.f) GDPR).
- You may object to this processing at any time through the cookie settings panel or by contacting us.
- Compliance with legal obligations
- Purpose: To comply with our legal, tax, and accounting obligations.
- Legal basis: The compliance with a legal obligation applicable to Coeus (Art. 6.1.c) GDPR) and applicable tax and commercial legislation.
- Fraud prevention and security
- Purpose: To prevent fraud, protect our rights, and ensure the security of our platform.
- Legal basis:
- Our legitimate interest in protecting our business (Art. 6.1.f) GDPR).
- The compliance with legal obligations, when regulations require us to perform specific verifications (Art. 6.1.c) GDPR).
- The performance of the contract to ensure transaction security (Art. 6.1.b) GDPR).
- We may perform additional verifications to prevent fraudulent activities.
- Complaint management and exercise of rights
- Purpose: To manage complaints, grievances, and the exercise of your data protection rights.
- Legal basis: The compliance with a legal obligation (Art. 6.1.c) GDPR).
- Giveaway and promotion management
- Purpose: To manage your participation in giveaways, contests, and promotions organized by Coeus.
- Legal basis: The performance of the contract for participation in the giveaway or promotion (Art. 6.1.b) GDPR).
4. Data recipients
Your data may be shared with:
- Service providers acting as data processors (hosting, shipping, payment, marketing services, etc.).
- Public authorities and regulatory bodies when legally required.
- Other third parties with your prior consent.
Coeus has signed the corresponding data processing agreements with its service providers, ensuring that they process data only following our instructions and with appropriate security measures.
5. International transfers
Some of our service providers are located outside the European Economic Area (EEA).
5.1. Adequacy decisions
- Countries that the European Commission has recognized as having an adequate level of, personal data protection.
5.2. Standard contractual clauses
- Standard contractual clauses (SCCs): approved by the European Commission.
- Data Privacy Framework (DPF), for US companies adhering to the EU-U.S. Data Privacy Framework, certified by the U.S. Department of Commerce.
For more information about international transfers and the safeguards applied, you can contact us at: [email protected] . We will provide you with information about the safeguard mechanisms used in each case.
6. User rights
You can exercise the following rights regarding your personal data:
- Right of access:
Obtain confirmation of whether we process your data and access it.
- Right to rectification:
Request the correction of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"):
Request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
- Right to object:
Object to the processing of your data for reasons related to your particular situation.
- Right to restriction of processing:
Request the restriction of processing of your data in certain circumstances.
When processing is restricted, data may only be retained for the exercise or defense of claims or for the protection of the rights of another person.
- Right to data portability:
Receive your data in a structured, commonly used format and transmit it to another controller.
- Right to withdraw consent:
Withdraw consent given at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, you can contact us at:
You can also send us a request by postal mail to our address: Plaza de la Fuente (La Moraleja), 2 – 5B, 28109, Alcobendas (Madrid), Spain.
Withdrawal of consent will not affect the lawfulness of processing based on consent prior to its withdrawal, but from that moment on we will cease processing based on that consent.
If you believe we have not properly addressed your rights, you have the right to file a complaint with the competent Supervisory Authority: Spanish Data Protection Agency (AEPD): www.aepd.es.
7. Data security and retention
7.1. Security measures
At coeusupplements.com we have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. . These measures include encryption, access controls, staff training, and regular security audits.
If you detect any vulnerability or security incident, please inform us immediately at:
[email protected]
We take the security of your data very seriously and will respond to any incident quickly and appropriately.
7.2. Retention periods
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations:
- Customer data: for the duration of the commercial relationship and, subsequently, for the legal limitation periods.
- Registered user data: while you maintain an active account.
Once the legal retention periods have elapsed, we will proceed with the secure deletion of your data.
7.3. Cookies and similar technologies
We use cookies and similar technologies (such as tracking pixels and, local storage ) to improve your experience on our website and offer you personalized content.
- The technical or necessary cookies, are essential for the operation of the site.
- The analytics and advertising cookies require your prior consent.
- You can manage your cookie preferences at any time through our cookie settings panel.
We classify cookies according to their purpose:
- Technical: necessary for the website to function.
- Analytics, to analyze website usage and improve the service.
- Advertising, to show you relevant advertising.
We use the data collected through cookies to:
- Remember your preferences and settings.
- Analyze traffic and user behavior.
- Personalize the content and advertising you see.
Some cookies are managed by third parties, such as Google Analytics, Meta (Facebook), etc.
You can configure your browser to reject cookies or alert you when they are sent. However, some features of the website may not function properly without them.
- Improve navigation and user experience.
- Analyze website usage.
- Personalize content and advertising.
- Remember user preferences.
For more information, please see our Cookie Policy in full.
You can manage your cookie preferences at any time from the cookie settings panel, on our website.
7.4. Social networks
Coeus is present on various social networks. If you interact with us through these platforms:
- Coeus we will be responsible for processing the data you provide directly to us through these platforms (such as direct messages or comments) .
- The corresponding social network will be responsible for processing your data in accordance with its own privacy policy.
We recommend reviewing the privacy policies of each social network to understand how they process your data.
7.5. Minors
Our products and services are intended for persons over 18 years of age . We do not intentionally collect data from minors.
If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us so we can delete it.
7.6. Changes to this policy
We may update this Privacy Policy periodically. We will notify you of any significant changes through our website or by email. We recommend reviewing this policy regularly. For any questions about this Privacy Policy, you can contact us at: