Shipping Policy
At Coeus we are committed to delivering your products as quickly and safely as possible.
1. Shipping zones and delivery times
We ship to mainland Spain and other European Union countries . Estimated delivery times are:
- For mainland Spain, : 1 to 3 business days.
- Free shipping for orders over €55.
- For Balearic Islands, Canary Islands, Ceuta, and Melilla. delivery times may be 5 to 10 business days.
2. Shipping costs
Shipping costs are calculated based on destination and order weight:
- Mainland Spain: €4.95 (free for orders over €55).
- Shipping costs are displayed before completing the purchase.
- For other destinations , costs will be calculated automatically during checkout.
If you have any questions about shipping costs for your order, please contact us at:
3. Order tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier's website so you can track the status of your delivery.
- You may also track your order from your user account on our website.
- If you do not receive tracking information within 48 hours of purchase, please contact us.
Tracking information includes:
- Current status of the shipment.
- Estimated delivery date.
- Carrier contact details.
4. International shipments
Coeus ships to select countries within the European Union. Please check availability during the checkout process for your specific destination.
For international shipments, delivery times may vary depending on the destination country, and the customs procedures. The shipping terms are DAP (Delivered At Place), meaning that the buyer is responsible for any applicable import duties, taxes, and customs fees.
- Estimated delivery times for EU countries : 3 to 7 business days.
- The Customer is responsible for any import taxes customs duties, or additional fees required by their country of destination.
- Coeus is not liable for delays caused by customs clearance procedures.
Frequently asked questions about international shipping
Q: Do I have to pay customs fees?
A:
- For shipments within the European Union, generally there are no additional customs fees.
- For shipments outside the EU, additional customs duties or import taxes may apply, which are the responsibility of the Customer.
- Coeus has no control over these charges and cannot predict their amount.
5. Delivery issues
5.1. Delayed delivery
Q: What if my order is delayed?
A: If your order has not arrived within the estimated delivery time, please check the tracking status first.
If the tracking shows no update for more than 5 business days, contact us at:
5.2. Damaged package on delivery
Q: What if my package arrives damaged?
A: If the package shows visible signs of damage upon delivery, we recommend noting the damage on the delivery receipt before signing.
Contact us within 48 hours of delivery.
Please include photos of the packaging and the product so we can process your claim as quickly as possible.
We will arrange for a replacement or refund depending on the circumstances.
5.3. Incorrect or incomplete order
Q: What if I receive the wrong product or my order is incomplete?
A:
- Check the packing slip against the items received.
- If there is a discrepancy, contact us immediately at:
We will resolve the issue by sending the correct items at no additional cost.
5.4. Failed delivery attempt
Q: What happens if no one is home to receive the package?
A: The carrier will usually make a second delivery attempt or leave a notice with instructions for pickup at a local point.
If you need to change the delivery address or schedule a specific delivery time, please contact us as soon as possible.
6. Subscriptions and recurring shipments
If you have an active subscription, your products will be shipped automatically on the scheduled date. You can manage your subscription, including changing the delivery frequency or pausing shipments. , from your account dashboard.
6.1. Subscription shipping schedule
Subscription orders are processed and shipped according to the billing cycle you selected. Typical processing time is 1 to 2 business days.
6.2. Managing your subscription
You can modify your subscription at any time from your account panel:
- Change your delivery address, payment method, delivery frequency or subscribed products.
- Pause or cancel your subscription at any time.
Coeus:
- Coeus will notify you at least 5 days before each upcoming subscription shipment via email.
- You will also be notified of any changes to subscription pricing at least 15 days in advance.
6.3. Subscription delivery issues
Q: What if I have a problem with a subscription shipment?
A: Contact us immediately and we will resolve it as quickly as possible.
We may offer a replacement, refund, or credit toward your next order.
6.4. Subscription cancellation and refunds
Q: Can I get a refund if I cancel my subscription?
A:
- Cancellation takes effect before the next billing cycle.
- If a shipment has already been processed or dispatched , it cannot be cancelled.
- Refunds for subscription orders follow the same Returns and Refunds Policy as standard orders.
7. Contact
For any questions about shipping, delivery, or subscriptions, please contact us:
- Email: [email protected], [email protected] or
- Our customer service team will respond within 24 to 48 business hours during business days ( Monday to Friday.
Legal Notice
1. Identification of the website owner
In compliance with the duty of information established in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following information is provided:
Owner: COEUS RETROAGING, S.L.
NIF: B10864361
Address: Plaza de la Fuente (La Moraleja) 2, 5B, 28109, Alcobendas (Madrid), Spain
General email: [email protected]
Legal/Privacy email: [email protected]
Domain: https://coeusupplements.com/
The term User refers to any person who accesses, browses, or uses the services offered on this website.
2. Purpose of the website
This website is the main digital platform of COEUS RETROAGING, S.L. and is intended for the marketing and sale of dietary supplements, health and wellness products, and related items.
The website allows Users to:
- Browse and purchase products from our catalog.
- Create and manage user accounts.
- Subscribe to recurring delivery plans for selected products.
Use of the website implies full and unreserved acceptance of these General Terms as well as the Privacy Policy and Cookie Policy.
3. Intellectual property
All content on this website, including but not limited to texts, images, graphics, logos, icons, software, and design, is the exclusive property of Coeus or its licensors and is protected by Spanish and international intellectual property laws.
The following actions are expressly prohibited, without the prior written consent of Coeus:
- Reproduction, distribution, or public communication of any content from the website.
- Modification, transformation, or creation of derivative works based on website content.
- Use of the content for commercial purposes or advertising without authorization.
Any unauthorized use of the content may result in legal action in accordance with applicable intellectual property legislation.
To report any potential intellectual property infringement, please contact:
4. Links to third-party websites
This website may contain links to third-party websites. coeusupplements.com does not control or assume responsibility for the content, privacy policies, or practices of any third-party website.
The inclusion of links does not imply endorsement or recommendation of the linked site by Coeus.
5. User obligations
By using this website, the User agrees to:
- Use the website in accordance with the law
- Use it in accordance with morality and good customs.
- Use it in accordance with public order
- Not use it for illicit purposes or purposes that harm the rights or interests of third parties.
In particular, the User undertakes to:
- Provide truthful and up-to-date information when registering or placing an order.
- Not impersonate another person or entity.
- Not introduce or spread viruses or malicious software, or any other code designed to interrupt, destroy, or limit the functionality of any software or hardware.
- Not attempt to gain unauthorized access to the systems or networks connected to the website.
- Not use automated tools (bots, scrapers, etc.) to access or extract data from the website without express authorization.
- Not manipulate or attempt to manipulate the prices, offers, or promotions displayed on the website.
Coeus reserves the right to deny access to the website to any User who violates these Terms.
6. Limitation of liability
Coeus shall not be liable for:
- Interruptions, errors, or faults in the website due to maintenance, technical failures, or force majeure events.
- Damages arising from the actions of third parties, including cyberattacks, unauthorized access, or data breaches beyond our reasonable control.
- Damages caused by the improper or unauthorized use of the website by Users.
- Loss of data, profits, or business opportunities resulting from the use of the website.
- Content published by Users in comments, reviews, or other user-generated content sections.
- Accuracy, completeness, or timeliness of the content published on the website, despite our best efforts to keep it updated.
- Damages caused by the use of third-party services accessed through the website, including payment gateways, carriers, and analytics providers.
Notwithstanding the above, Coeus shall be liable in accordance with applicable law for damages caused by its own negligence or willful misconduct.
7. Data protection
Coeus processes personal data in compliance with the following regulations:
- Regulation (EU) 2016/679 RGPD (General Data Protection Regulation).
- Organic Law 3/2018, of December 5 LOPDGDD (Protection of Personal Data and guarantee of digital rights).
- Law 34/2002, of July 11 on Information Society Services and Electronic Commerce, (LSSI-CE).
Users have the following rights regarding their personal data:
- Right of access.
- Right to rectification.
- Right to erasure ("right to be forgotten").
- Right to restriction of processing.
- Right to data portability.
- Right to object.
To exercise any of these rights, please contact us at:
If you believe your data protection rights have been infringed, you may file a complaint with the Spanish Data Protection Agency (AEPD).
8. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law. In particular:
- For consumers, the courts of the consumer's domicile, shall have jurisdiction.
- For businesses or professionals, the courts of Madrid (Spain) shall have exclusive jurisdiction.
For any questions or complaints about this Legal Notice, please contact us at:
9. Modifications
Coeus reserves the right to modify this Legal Notice at any time. Any changes will be effective from the date of publication on the website.
We recommend that you review this page regularly. If you continue to use the website after any changes, this will constitute your acceptance of the updated terms, and conditions.